| The basic orientation of INZHA Elevator is to be recognized for quality and excellence in the elevator and escalator industry. We are committed to providing safe, reliable, and innovative vertical transportation solutions that consistently meet or exceed customer expectations and applicable statutory and regulatory requirements. |
| This will be achieved through: |
| Consideration of context of the organization and aligning the Quality Management System with the strategic direction of INZHA Elevator |
| Satisfying customer and applicable statutory and regulatory requirements including national elevator safety codes and standards. |
| Management of organization, along with employee-established quality objectives and defined responsibilities for their fulfillment. |
| Establishing, applying, maintaining and continual improvement of effectiveness of Quality Management System in accordance with ISO 9001:2018. |
| Continual enhancement of customer satisfaction through responsive service delivery and proactive communication. |
| Tracking and applying new technologies and educating employees to enhance technical competence and service quality. |
| Careful selection and evaluation of suppliers and external providers to ensure quality of products and services. |
| Commitment to increase quality of products and services in order to exceed customers’ expectations. |
| Making continuous improvement a part of every day and every job throughout the organization. |
| Ensuring that our Policy and Procedure Manuals reflect what we actually do and comply with best practices. |
| Understanding how our jobs fit into the overall flow of work at INZHA Elevator and contributing to organizational goals. |
| Continuously upgrading the Quality Management System in all stages ranging from design and installation to maintenance and modernization of elevator and escalator systems. |
| The framework for setting quality objectives is defined in the Quality Manual. Quality Control Manager is responsible for communicating the Quality Policy to all persons working for or on behalf of the organization and making it available to the public. |
